Request Technical Support

Our Technical Support team is eager to help you.

Please complete the form to the right and a member of our team will follow up with you soon.

If you prefer to call our office, a Customer Service Representative will submit your information to our Technical Support team for follow-up.

Toll Free: 888-572-8887
Local: 860-626-1172
Fax: 860-626-1179

Return Policy

Please contact the Customer Service Department to report a product issue and obtain a Return Merchandise Authorization (RMA) number. There is a 30-day return policy from the date the package was received. Returns will not be accepted outside of this 30-day window. All returns, including product repairs under warranty, must have an RMA number to be accepted by the Receiving Department. Return authorization procedures include a completed RMA form, proper RMA identification on the outside of the return package and return shipment within 14 days of RMA number issuance. All returns are subject to a 15% restocking fee. Special ordered products cannot be returned and will be repaired or replaced if faulty. Customer pays shipping and handling charges. Products returned for credit must be unused, all accessories included and in new condition. Sterile products can only be returned if unopened. All product returned for repair or replacement must be sanitary and cleaned appropriately. All charged repairs require written authorization by the customer.

First Name * Last Name * Institution * Country * Email * Phone * Product * Serial # What seems to be the problem? * Upload additional information such as a screen shot or other image. Allowable file types are .pdf, .doc, .docx, .jpg, .gif, .png, .xls, .xlsx