Please contact the Customer Service Department to report a product issue and obtain a Return Merchandise Authorization (RMA) number. There is a 30-day return policy from the date the package was received. Returns will not be accepted outside of this 30-day window. All returns, including product repairs under warranty, must have an RMA number to be accepted by the Receiving Department. Return authorization procedures include a completed RMA form, proper RMA identification on the outside of the return package and return shipment within 14 days of RMA number issuance. All returns are subject to a 15% restocking fee. Special ordered products cannot be returned and will be repaired or replaced if faulty. Customer pays shipping and handling charges. Products returned for credit must be unused, all accessories included and in new condition. Sterile products can only be returned if unopened. All product returned for repair or replacement must be sanitary and cleaned appropriately. All charged repairs require written authorization by the customer.